macOS Support Essentials 10.14

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    • 150 £


Apple Certified Support Professional Certification

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The Apple Certified Support Professional certification (ACSP) is granted on successful completion of the macOS Support Essentials 10.14 exam.

About macOS Support Essentials 10.14

macOS Support Essentials 10.14 is a three-day, official Apple support training course for Mac. The program includes plenty of hands-on labs designed for technical professionals who need to support the macOS file system and other software running on Apple Macs. The main goal of this course is to introduce you to the basic techniques to use Apple’s tools for installing, configuring, and troubleshooting macOS.

  • Day one covers macOS installation and configuration and covers initial installation and setup, managing software updates, creating and managing user accounts, and file system security
  • Day two looks in more detail at usage management: permissions, system resources, compression and backup solutions, and application and document management
  • Day three introduces delegates to networking Apple computers including basic networking theory, configuration, and troubleshooting, and the course wraps up with a collection of system troubleshooting chapters


Prerequisites for Apple Support Training

Please note that although this is an introductory course, a certain amount of prior knowledge will greatly enhance the effectiveness of the course. For example:

  • The material assumes you have a basic understanding of macOS skills and terminology
  • It’s advisable to have either an IT background or some basic computer troubleshooting knowledge
  • Prior attendance of either or both of Getting Started with macOS or Mac Support for Windows Techs is ideal

If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0208 645 5806. We’ll be pleased to discuss your training needs in more detail.

Who Should Take the macOS Support Essentials Course?

  • Help desk specialists, technical coordinators, service technicians, or IT professionals who need to support users of macOS systems
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage classroom networks or computer labs
  • Resellers, distributors, systems integrators, and consultants who are selling Mac computers
  • Those wanting to gain the ACSP certification


Mac Support Training Outline

Installation and Configuration

Prepare and partition the drive, install macOS Mojave, use the installer log files to verify a successful installation, booting to macOS Recovery, configure macOS Mojave with the Setup Assistant, installing configuration profiles, understanding macOS software updates, tips and techniques for troubleshooting an installation problem.

Users Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords, and managing Keychain passwords.

File Systems and Storage

File systems supported by macOS Mojave, Disk Utility, and file repair. Encryption with FileVault. File sharing permissions and troubleshooting. System Integrity Protection overview.

Data Management

The root volume, file system layout, preferences, managing hidden items, file types unique to macOS Mojave (i.e., bundles and packages), Metadata in macOS, Spotlight, Siri, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Applications and Processes

Applications supported in macOS Mojave, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Sandboxing, Quick Look, advanced features such as auto save, versions, resume and iCloud integration. iCloud Drive feature explored.

Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.

Network Services

Connecting to common network resources, SMB, AFP, NFS, WebDAV and FTP connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. VNC and SSH, Remote management, Enabling network services on a macOS Sierra client, peer-to-peer collaboration, AirDrop, Firewall as well as techniques to isolate server issues from client and network issues.

System Management

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launched and login window startup items.

Where’s the Training Centre?

We run this course at 71-73 Carter Lane, London, EC4V 5EQ, or at our new office at Maidstone House, Maidstone, Kent, ME15 6AT but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.


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